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Arkell’s beer

Terms and conditions

1 Products

1.1 Arkells Brewery Limited reserves the right to alter prices of products and conditions of sale on this site, without giving notice. Any changes will not apply to orders already being processed.

2 Customers

2.1 To buy our beers, you must be aged 18 years or over and capable of entering into a contract. If requested, you must be able to supply proof of age.

3. Payment

3.1 Payment, in full, must be made by credit or debit card (Visa, MasterCard, Delta/Connect, Switch) prior to dispatch of product) In the event of non-authorisation of payment, we will contact you to advise. We do not accept liability of any losses or costs incurred or sustained by customers who transmit credit or debit card information.

4 Delivery

4.1 Delivery will be by FEDEX UK within 4 days (subject to any events that are beyond our reasonable control).

4.2 Deliveries will be made to mainland UK only

4.3 If you have not stated specific delivery instructions (i.e. a safe place to leave your parcel) and there is no one aged over 18 to sign for the delivery. The driver will leave notification of attempted delivery. Customers will need to re-arrange for the driver to return at a convenient time.

4.4 While every care will be taken to deliver the goods safely some breakages may occur. In this event, we will replace the damaged goods or, if you prefer, give you a full refund.

5 Returns Policy

5.1 All claims for damaged or missing goods must be notified to Arkell's on 01793823026 within 2 days of delivery or, in the case of non-delivery, within 2 days of the anticipated date of delivery.

5.2 We shall not be liable for any consequential loss, including (but not limited to) loss caused by late delivery, where such loss is not caused by any breach on the part of Arkell's, its employees or agents.

5.3 If for any reason you are unhappy with your beer purchase we will be pleased to exchange or refund provided it is returned within 14 days and in the original packaging, accompanied by the delivery note, and your reason for return including details of how the beer has been stored and served. Storage, preparation, and serving instructions given with the beer must be observed throughout the life of the beer.

5.4 We will not accept responsibility for lost goods or postal costs incurred when returning non-faulty goods. Once we have received the product we will refund the price of the product. All claims for faulty products must be agreed by Arkell's and accompanied by a postal receipt. This does not affect your statutory rights.

Please note that all returns must be sent back using recorded delivery to:
Arkell's brewery ltd Kingsdown Swindon Wilts SN2 7RU

6 Limitation of Liability

6.1 We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damaged to goodwill or any indirect or consequently loss or damage arising out of any damage, defect, negligence or other failing on our part unless:

a) you have expressly made us aware in writing prior to purchase of the nature and extent of the loss or damage which may suffer in such situation, and:

b) we have expressly confirmed in writing that we accept liability for such matters.

6.2 Nothing in these terms shall limit any rights you may have as a customer that are not capable of being lawfully excluded or limited. Nor shall it exclude or restrict liability to you for any death or personal injury resulting from our negligence.

7 Governing Law

These terms shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address:

Arkells Brewery ltd

Kingsdown Swindon Wilts SN2 7RU

8 Age Restriction

It is against the law to sell or supply intoxicating substances to persons less than 18 years of age in the UK. By placing an order the purchaser or recipient has confirmed that they are over 18 years of age. If there is any doubt then our courier is at liberty to request some form of I.D. from the purchaser or recipient and if they are not satisfied that they are over the legal age to buy alcohol then they will not leave your beer.